How can we help?

Go to Crypto exchanges, click + Add exchange, paste your API key and secret. Make sure futures trading is enabled and withdrawals are disabled on the key. We never request withdrawal permission. See the full setup guide.

After connecting your Discord token (via Chrome extension or manual paste), go to Signal sources → Discord, click + Add channel. You must be a member of the channel. The bot reads messages as you do.

In one-way mode, you can only have one position per symbol; opening a short while you're long auto-closes the long. In hedge mode, you can hold both long and short positions on the same symbol simultaneously. Hedge mode is available on every plan, including Free; some exchanges (like FTMO MT5) don't allow it.

Position size = (budget × risk%) / abs(entry − stop_loss) × entry. So with a $1,000 budget at 1% risk and 1% SL distance, you'd open a $1,000 notional position. Lot sizes for forex are calculated against your account balance, capped by your "max lots per trade" setting.

When TP1 is hit, we close 50% of the position to lock in profit, leaving the remaining 50% running toward TP2. Combined with "move SL to break-even after TP1," this makes the remaining position a free risk-on play.

Most common reasons: (1) Account paused or disconnected, (2) Insufficient margin / budget exceeded, (3) News guard blocked it (forex), (4) Symbol allowlist excluded the pair, (5) Skip-day rule active. Check Signals for the per-signal reason.

Free, Starter ($49.99/mo), Pro ($99.99/mo), Enterprise ($199.99/mo). Plus Forex Starter ($49/mo), Pro ($99/mo) and Elite ($199/mo) add-ons. See full pricing.

On crypto trades only, we take a share of realized profitable trade P&L (30% on the FREE plan only; every paid plan keeps 100%). Losing trades incur no fee. Forex is flat-fee only, with zero profit-share.

Settings → Billing → Cancel. One click, effective at the end of your current billing cycle. Separately, you have a 14-day right of withdrawal from each payment: if no trade has been executed on your account we refund 100%; if trading has already started we refund the unused portion pro-rata, so you pay only for the days you had. Profit-share already charged is not refunded. Full refund policy →

In order: (1) Account status: is it green in Exchanges? (2) Did the signal parse correctly? Check Signals. (3) Is your budget exhausted? (4) Is your news guard pausing the pair? If all those check out, email us with the signal ID and we'll trace it.

Your Discord token may have expired (Discord rotates tokens occasionally). Go to Signal sources → Discord → click Refresh, or paste a fresh token. We've also seen this when Discord enforces account-rate-limits on rapid messages; usually self-resolves in 60s.